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Beaver Medical Group

The Choice of the Inland Empire Since 1945

 

Call Us: (909) 793-3311

Timely Access to Care Guidelines

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As our patient it is important to us that you receive the care you need in a timely manner.
The guidelines below outline the appropriate wait times for appointments, referrals, office visits, and calls.

Members have the right to appointments within the following time frames:

Appointment Type

Time Frame*

Doctor Appointment 10 Business Days
Doctor Appointment (Physical Exam) 30 Business Days
Urgent Doctor Appointments

2 Business Days

3 Business Days if Authorization is needed

Specialist Appointments 

15 Business Days

* Sometimes waiting longer for care is not a problem. Your provider may give you a longer wait time if it would not be harmful to your health. It must be noted in your record that a longer wait time will not be harmful to your health.

Members have the right to services within the following time frames:

Services

Time Frame

Referral Decision (Senior Members) 14 Calendar Days (from receipt of request)
Referral Decision (Commercial Members) 5 Business Days (from receipt of request)
Referral Decision (Urgent) 72 Hours (from receipt of request)


If you have not received service within the outlined time frames please contact the originating doctors office.
For questions regarding appointments, please call: (909) 335-4105


BEAVER MEDICAL GROUP:
PO BOX 19020
San Bernardino CA 92423
Phone: 909-335-4105
Fax: 909-793-9072
E-mail: info@beavermedicalgroup.com