As our patient it is important to us that you receive the care you need in a timely manner.
The guidelines below outline the appropriate wait times for appointments, referrals, office visits, and calls.
Members have the right to appointments within the following time frames:
|| 10 Business Days |
|Doctor Appointment (Physical Exam)
|| 30 Business Days |
|Urgent Doctor Appointments
2 Business Days
3 Business Days if Authorization is needed
| Specialist Appointments
15 Business Days
Sometimes waiting longer for care is not a
problem. Your provider may give you a longer wait time if it would not be
harmful to your health. It must be noted in your record that a longer wait time
will not be harmful to your health.
Members have the right to services within the following time frames:
|Referral Decision (Senior Members)
|| 14 Calendar Days (from receipt of request) |
|Referral Decision (Commercial Members)
|| 5 Business Days (from receipt of request) |
|Referral Decision (Urgent)
|| 72 Hours (from receipt of request) |
If you have not received service within the outlined time frames please contact the originating doctors office.
For questions regarding appointments, please call: (909) 335-4105
BEAVER MEDICAL GROUP:
PO BOX 19020
San Bernardino CA 92423