FAQs - Answers to your questions

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Beaver Medical Group

The Choice of the Inland Empire Since 1945

Call Us: (909) 793-3311

FAQs - Answers to your questions

Please watch ourhealth guide video to learn how to access all the services available to you at Beaver Medical Group.  

What insurances do you accept?
Beaver Medical Group accepts most major insurance plans (HMOs, PPOs & Medicare). Click for a list of:

What do I do in an emergency?

If you have a medical emergency, call 911 or go to the nearest hospital immediately.

Some examples of emergencies are:

  • Bleeding that will not stop
  • Severe burns
  • Severe dehydration
  • Broken bones protruding through the skin
  • Severe headaches (with no known cause)
  • Convulsions
  • Suspected heart attack or stroke
  • Poisoning
  • Trauma

If you need urgent care and are not having an emergency, please seek immediate care at Beaver Medical Group. If you ever have questions or concerns, call the Nurse Advice Hotline.

What if I need urgent care, even after regular office hours?

Beaver Medical Group has Urgent Care Centers open every day of the year, after-hours Pediatric clinics and same-day appointments.  Learn more in our urgent & after-hours care section.  

In addition, you may call any main Beaver phone number after regular hours for the  Nurse Advice Helpline.

How do I transfer my medical records?

If you are a new patient to Beaver or if you are transferring your records outside of Beaver Medical Group, you will need to complete a medical records release form to have your chart transferred. After you complete the form, please give it to the Medical Records Department.  Read more.

How do I switch primary care physicians?
You may contact the Patient Service Advisor at (800) 831-0001 or by visiting the Advisor at your facility to arrange a transfer from one Beaver Medical Group primary care physician to another. Profiles of all of our physicians are available in the Find a Doctor or Medical Professional section.  

If you are on an HMO plan and switching from another medical group or to a physician at a different Beaver Medical Group facility, please call your insurance's member services number to notify them of the change. If you are an HMO member assigned to a primary care doctor outside of Beaver Medical group, you cannot use our services.

How do I refill my prescription?

Allow 4-7 days for prescription refills. Call the pharmacy where you filled the prescription; the pharmacy will send a request to your doctor for a new authorization if you do not have any remaining refills.

Do I need a referral to see a specialist?

Yes, most specialists at Beaver Medical Group require referrals from your primary care physician with all types of insurances. Your primary care physician coordinates your care and receives specialty care reports. You do not need to complete any paperwork.

Exceptions include:

  • OB/GYN: Women who are pregnant or in need of their yearly well-women exams may book appointments with an OB/GYN directly.
  • Audiology: People can book their own hearing exams.
  • Optometry: People can call directly to book eye exams.

How do I get my lab results?

Laboratory results are sent to the doctor who requested your laboratory test. Most lab results are posted on the patient portal. Often, you will receive a call from the nurse or paperwork in the mail. If not, you may call your doctors nurse and request results.

Where can I have my lab work drawn?

No matter where your doctor is located, you can go to any Beaver Medical Group facility to have your laboratory work drawn. Quest laboratories also has additional lab drawing stations throughout the Southern California.  Learn more about lab drawing and lab hours.

How do I get my disability paperwork completed?

The Medical Records Department will take care of having your disability paperwork completed. Please drop off your forms with your portion completed to the Medical Records Department. The department will make sure your physician completes your documents. Please allow 7-10 working days for completion of forms. Beaver will mail the documents for you if you wish. Blank state disability forms are available at the Department. If you have questions, ask for the Medical Records Department.

What is a DO?

Doctors of Osteopathic Medicine have a more holistic approach to medicine with a strong preventive medicine component. They complete a four-year medical education program like MDs, and then enter the same internship and residency programs. Some DOs also perform osteopathic manipulation of the spine.  Learn more about DOs.

What is a Physician Assistant (PA) or Nurse Practitioner (NP)?

A physician assistant (PA) or Nurse Practitioner (NP) is a licensed health professional who practices medicine under the supervision of a physician. Physician assistants and Nurse Practitioners provide a broad range of health care services that were traditionally performed by a doctor. As part of a team with a physician, PAs and NPs exercise considerable autonomy in diagnosing and treating illnesses.

NPs and PAs at Beaver Medical Group are nationally certified in their specialty area. Both nurse practitioners and physician assistants are recognized as expert health care providers. They serve as the regular health care provider for children and adults during health and illness. In order to provide complete health care, NPs and PAs

  • Take health histories
  • Perform physical examinations
  • Order x-rays and laboratory tests
  • Perform routine diagnostic tests
  • Establish diagnoses
  • Treat and manage patient health problems
  • Administer immunizations and injections
  • Instruct and counsel patients
  • Provide continuing care to patients in the home, hospital, or extended care facility
  • Collaborate with physicians and other health professionals as needed
  • Perform minor surgery
  • Provide preventive health care services and promote positive health behaviors
  • Act as first or second assistants during surgery